Disaster strikes! Now what do you do? You need professional help, but how do you know which disaster restoration company to choose? 

Soil Away Disaster Restoration Services in Hooksett understands this is one of the most stressful and emotional moments you’ll likely ever face. Try to take some deep breaths and think through your options before calling a restoration company. Choosing the right disaster restoration company can make all the difference in getting you back to your pre-loss condition as quickly and efficiently as possible. 

Take some time to think before making this critical decision. It can save you time, headaches, and money if you know what to ask before hiring. 

Website Search 

A general website search for restoration companies in your area should pull up those companies closest to you. Go to their business website. Look through their customer satisfaction testimonials. 

However, if a company has a bad reputation, you’ll find that online, too. 

Emergency Hours 

Disasters don’t follow any kind of convenient timeline. When you discover calamity on your property, you need help quickly. Any top-quality professional restoration company provides emergency services 24/7 to customers experiencing a fire, water, storm, or mold disaster. Most guarantee arrival to your property within 60-90 minutes. This responsiveness bodes well for the company’s appreciation of your dilemma and their sense of urgency in getting you back to normal, too. 


Be sure to ask the restoration company in which you are interested if their technicians are licensed, insured, and bonded. Also, inquire about their IICRC certification. The Institute of Inspection Cleaning and Restoration Certification certifies only those companies that meet rigorous industry standards and comply with training requirements for their staff. If your restoration company is IICRC certified, they should be knowledgeable about their equipment, techniques, and be able to provide thoughtful, intelligent answers to any of your questions. 


Restoration companies should provide a 100% customer satisfaction guarantee. Before the company begins to restore your property, they will assess and evaluate the damage thoroughly. Then, they will present you with a plan of action. 

The project manager should walk you through this plan from start to finish and explain what the company intends to do to get you back to pre-loss conditions. While the technician is reviewing the project with you, ask all the questions you may have. Take your time. Restoration companies are working on YOUR schedule, not the other way around. Don’t allow yourself to be rushed into an agreement that you don’t completely understand. 

If you feel uncomfortable or get a bad feeling about the company, they can be dismissed, usually without any financial commitment, before any agreement is made. 

Communication is Key With A Disaster Restoration Company

Top-quality restoration companies will assign a project manager to your case. This project manager will not only stay in daily communication with you regarding the progress of your project, but will also be in touch with your insurance company. The project manager will also provide your insurance company with important documentation like invoices, estimates, photos, and even videos to ensure your claims process is a smooth one. 

Soil Away, a full-service restoration company, has served our friends and neighbors in New England for decades. We understand precisely what to do in any disaster to get your property back to pre-loss condition as quickly as possible. Our customers are also important to us, and we cultivate those relationships with care. 

If you are facing disaster, don’t do it alone. Call Soil Away’s 24-hour emergency care line immediately! You won’t be disappointed.