disaster restoration company

Hiring A Disaster Restoratio …

Disaster strikes! Now what do you do? You need professional help, but how do you know which disaster restoration company to choose? 

Soil Away Disaster Restoration Services in Hooksett understands this is one of the most stressful and emotional moments you’ll likely ever face. Try to take some deep breaths and think through your options before calling a restoration company. Choosing the right disaster restoration company can make all the difference in getting you back to your pre-loss condition as quickly and efficiently as possible. 

Take some time to think before making this critical decision. It can save you time, headaches, and money if you know what to ask before hiring. 

Website Search 

A general website search for restoration companies in your area should pull up those companies closest to you. Go to their business website. Look through their customer satisfaction testimonials. 

However, if a company has a bad reputation, you’ll find that online, too. 

Emergency Hours 

Disasters don’t follow any kind of convenient timeline. When you discover calamity on your property, you need help quickly. Any top-quality professional restoration company provides emergency services 24/7 to customers experiencing a fire, water, storm, or mold disaster. Most guarantee arrival to your property within 60-90 minutes. This responsiveness bodes well for the company’s appreciation of your dilemma and their sense of urgency in getting you back to normal, too. 


Be sure to ask the restoration company in which you are interested if their technicians are licensed, insured, and bonded. Also, inquire about their IICRC certification. The Institute of Inspection Cleaning and Restoration Certification certifies only those companies that meet rigorous industry standards and comply with training requirements for their staff. If your restoration company is IICRC certified, they should be knowledgeable about their equipment, techniques, and be able to provide thoughtful, intelligent answers to any of your questions. 


Restoration companies should provide a 100% customer satisfaction guarantee. Before the company begins to restore your property, they will assess and evaluate the damage thoroughly. Then, they will present you with a plan of action. 

The project manager should walk you through this plan from start to finish and explain what the company intends to do to get you back to pre-loss conditions. While the technician is reviewing the project with you, ask all the questions you may have. Take your time. Restoration companies are working on YOUR schedule, not the other way around. Don’t allow yourself to be rushed into an agreement that you don’t completely understand. 

If you feel uncomfortable or get a bad feeling about the company, they can be dismissed, usually without any financial commitment, before any agreement is made. 

Communication is Key With A Disaster Restoration Company

Top-quality restoration companies will assign a project manager to your case. This project manager will not only stay in daily communication with you regarding the progress of your project, but will also be in touch with your insurance company. The project manager will also provide your insurance company with important documentation like invoices, estimates, photos, and even videos to ensure your claims process is a smooth one. 

Soil Away, a full-service restoration company, has served our friends and neighbors in New England for decades. We understand precisely what to do in any disaster to get your property back to pre-loss condition as quickly as possible. Our customers are also important to us, and we cultivate those relationships with care. 

If you are facing disaster, don’t do it alone. Call Soil Away’s 24-hour emergency care line immediately! You won’t be disappointed. 

Benefits of Choosing a Famil …

Restoration can be a personal matter because it often involves repair of your home. It is often needed when homes age – and when they experience disasters. Disasters such as fires, floods, smoke, and mold can cause major damage to your home. The aftermath of these disasters must be tended to almost immediately to avoid any further damage. Here are some benefits of choosing a family-owned restoration company.




Family-owned restoration companies are ideal because the employees and employers all form a grounded and loyal foundation. Family-owned companies’ roots often run deep in the community, so when you call for help, they will be there as quickly as possible. The owners are not only loyal to their customers, but also to their employees. Family-owned companies can’t make it in the business world without staying loyal to their clients and employees, and with that loyalty comes quality, long-lasting service.


Fast Response Times


Waiting is often not an option when damage strikes your property. You need a restoration company to get on the scene immediately after the storm or disaster clears. Family-owned companies tend to care more and communicate better than corporate restoration companies. No matter the time or day of the week, family-owned companies will answer your call and get on the scene as quickly as possible.


One-On-One Time


Both you and your home deserve to be listened to when it comes to restoration. Large restoration companies usually select delegates to deal with different clients during the course of restoring a home. However, by choosing a family-owned company, you can almost guarantee that you will have one-on-one time with an employee. Typically, family-owned company owners and upper management are far more hands-on with day-to-day business. Things tend to run far more smoothly with the boss or the best of the best on the job.


When it comes to restoring your home, office, or any other space, contact a family-owned restoration company. Family-owned companies have benefits over franchise companies because they are loyal to customers and employees, quick to respond, and require that their employees have one-on-one time with customers. At Soil-Away Restoration, maintaining our family-owned reputation is important. We pride ourselves on our 27 years of family-owned restoring services. No matter the time or day of the week, someone at Soil-Away Restoration will answer your call. The next time disaster strikes your residential or commercial property, contact us at 603-641-6555.

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